Articles Posted by Bob

Some time ago, I arrived to call on a tenured manager after a candid discussion with his region manager.  The conversation was brutally honest and difficult. After years of management neglect, his inability to effectively manage his department now came into the light. Walking in the office, his...

The fear of leaving your job and company is daunting. You heard it, even said it…”I hate my manager!” Frustrated and actively disengaged, you are ready to quit. Your irritation grinds your teammates. It’s getting ugly in your head. You want out. Is your manager too overbearing (micro-manager)...

Compassion: sympatric pity and concern for the sufferings or misfortune of others Action: a thing done; an act Managers often ask these questions in regards to the care for their employees: ·      Is empathy helpful to an organization? ·      Are managers supposed to be concerned for the welfare of their employees? ·      Is...

Don’t waste training dollars on material that will be tucked away in the desk drawer or wastebasket. Many training programs leave little incentive for employees to take "next steps" for discovery and development. The best training experience is with a small-scale live audience (say 15-20 people). Emotionally engaged...

We want rest. We work hard and smart all day – pushing for the best data driven results. There is the pursuit for a higher bar - to consistently exceed company expectations. We work way too much. Seriously. Rest for your staff is necessary. Managers can influence rest.  Early in...

  It's been a rewarding journey starting a management training and leadership development business. I have been able to utilize my skills, knowledge and strengths to enhance the work performance of leaders, managers and corporate teams. I have enjoyed learning from family, friends, peers, business owners...

I was helping at City Team men’s shelter and greeted a stranger in the recovery program. I asked how his day was going. He replied, “I am blessed today, I have another day to enjoy”. Then he told me his story, flooded with homelessness, addiction and drug use....

This is Part Two of "Enjoy Your Work" series. We wake, move through the tempo of grooming, burnt toast, strong coffee and rush off to work! In traffic, we listen to phone messages, news, music and foresee the day loaded with problems to solve. At times,...

An ancient wise King wrote, “there is a time for every event under heaven…a time to plant, and a time to uproot what is planted…” 2017 is upon us and no doubt, work goals are being set in place. We love to “implement” at our jobs – getting...

Tis the season to muse on the gifts of wonder, seasonal colors, Salvation Army bell ringers, evergreen Christmas trees, and helping the less fortunate. As I roll up the year, it becomes useful to evaluate where I have been and where I’ll be going with my...

It’s always prowling outside our door. Lying and corruption have crept around since the beginning of time. Every company, large and small, can experience lapses in integrity. Leaders and managers may become perplexed in doing the proper thing. The allurement to falsify is constantly present. When...

Being grateful changes your vocational outlook. I want to say “thank you” to all those leaders who have invested time, energy and wisdom in my management career. I am grateful for your contribution in my vocational journey. When I made mistakes, you were patient to restore my confidence, encouraged me to learn...

  Back in the days, the Flying “A” Service sign symbolized a Texaco gas station that delivered individualized car service to the customer. A friendly greeting (knowing customer names), checking oil and topping fluids, wiping windows clean, tires filled, and personal gas pumping were the hallmarks...

  Leadership extends oneself, offering humble service and becoming a positive influence. The serving manager attends people with coaching care, inspiring communication, imaginative creativity; cheering them on for a fulfilling finish. It’s also the team leader who appreciates the strengths of the team (and individually) and chooses big-hearted service over...

We as individuals, leaders, managers, or being on a corporate team are bombarded by endless leadership advice and counsel. Some of it, free. Some, you’ll have to pay. The sampling of color choices is endless; “do this, don’t do that, act this way, don’t act...

Leaders, managers, and teams pursue their natural strengths for a genuine functional view of themselves and others. It happens - leaders often head down the wrong path trying to repair their weaknesses. It's a weedy - dead-end - tiring road that frustrates; ending with mediocre results. The inspired...